Technical issues
General issues
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I already have an account on Hebe.com, but I can't log in.
I already have an account on Hebe.com, but I can't log in.The most common cause is a misspelled login, e-mail address or account password. If your login and password are correct, but you still can't log in to your account - please contact our Customer Support Team.
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When I try to recover my password, I don't get a link in my e-mail that I can use to reset my password.
When I try to recover my password, I don't get a link in my e-mail that I can use to reset my password.In the password reset email, turn on the option to display the "html content of the message" in your mailbox options – then the full message should appear – and/or reset the password on the site again. Should you experience any further problems, please contact our Customer Support Team.
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The payment transaction for the order was interrupted and I don't have a link to complete it.
The payment transaction for the order was interrupted and I don't have a link to complete it.If you need a payment link to complete your transaction, please contact our Customer Support Team.
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I'm having problems paying for my order.
I'm having problems paying for my order.If the payment has failed, you will be informed by e-mail from the payment provider. Confirmation of payment can be verified by the payment provider within 30 minutes of the transaction. If you are having technical problems making a payment, please contact our Customer Support Team.
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I can't register.
I can't register.Please check that all mandatory fields (marked with an asterisk) have been filled in and that you have entered your e-mail address and telephone number correctly. If you are still unable to create an account, please contact our Customer Support Team.
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The order status has changed to "completed" but the package has not been delivered. What should I do?
The order status has changed to "completed" but the package has not been delivered. What should I do?In this case, please contact our Customer Support Team.