If a purchased product has a defect, please file a complaint. You will need proof of purchase (receipt, bank statement or online payment confirmation). You can make a complaint by reporting to a brick-and-mortar Hebe Drugstore with the product in question and proof of purchase, or by sending back the product in question, together with a complaint report, to the address indicated on the form. You have the right to file a complaint within 2 years from the date of purchase.

We are very sorry for this mistake. In this case, please file a complaint. You will need proof of purchase (receipt, bank statement or online payment confirmation). You can make a complaint by reporting to a brick-and-mortar Hebe Drugstore with the product in question and proof of purchase, or by sending back the product in question, together with a complaint report, to the address indicated on the form.

If you notice that a package delivered by courier is damaged, please refuse to accept it and inform us via the Customer Support Team. We will file a claim with the courier and contact you to arrange a further complaint procedure.

If you notice that a package delivered by courier is damaged, please refuse to accept it and inform us via the Customer Support Team. We will file a claim with the courier and contact you to arrange a further complaint procedure.

The time period for responding to a complaint is 14 calendar days from the moment the customer files the complaint.