You have the right to withdraw from the sales contract within 14 days of delivery of your order. A withdrawal form template is enclosed with the parcel. Fill it in and send it back in accordance with the instructions to the mailing address given on the form, or return the order (together with the return form) to any brick-and-mortar Hebe Drugstore.

In the case of a return, you will receive a confirmation by e-mail as soon as the parcel with your order has reached our warehouse. You will then receive a refund to your account within 14 days.

Yes, you can return only some of the items in an order.

The customer shall bear the costs related to the return of the items in accordance with the price list of the chosen courier company or Polish Post. The customer can also go to any brick-and-mortar Hebe Store to return the purchase.

Yes, you have the option to return your order in packaging other than the original. However, care must be taken to protect the products from damage.